Refund Policy
Last Updated: 01 March, 2024
At CampGear, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free refund policy within 3 days of receiving your order.
Conditions for Refund:
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Refunds are processed to the original payment method.
Initiating a Refund:
To initiate a refund, please contact our customer support team at admin@campgear.online with your order number and a brief explanation of the reason for the refund. We will guide you through the process.
Non-Refundable Items:
At CampGear, we strive to provide our customers with the best possible service and products. In some cases, certain items may be designated as non-refundable due to the nature of the product or specific circumstances. Here's why certain items may fall under a non-refundable policy:
1. Customization and Personalization: Items that are customized or personalized according to the customer's specifications may not be eligible for refunds. The unique nature of these products makes it challenging to resell or repurpose them for other customers.
2. Hygiene and Safety: For products related to personal hygiene, safety, or health reasons, such as certain camping gear or consumables, a non-refundable policy may be in place to ensure the health and safety of all customers. This policy aligns with industry standards and regulations.
3. Clearance or Final Sale Items: Occasionally, we may offer special promotions or clearance sales on specific items. During such events, items may be marked as non-refundable to prevent returns on deeply discounted or discontinued products.
4. Limited Edition or Exclusive Items: Items that are part of a limited edition or exclusive collection may be non-refundable, as their scarcity makes it challenging to replace them or offer exchanges.
We understand that circumstances can vary, and we always aim to address customer concerns on a case-by-case basis. If you have any questions or concerns about our non-refundable policy, please feel free to reach out to admin@campgear.online . Your satisfaction is our priority, and we are here to assist you throughout your shopping experience at CampGear.
Shipping Costs:
We offer Free Shipping all over the world. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
Refund Processing Time:
Refunds are typically processed within 7-14 business days after the returned item is received and inspected.
Questions or Assistance:
If you have any questions about our refund policy or need assistance, please contact at admin@campgear.online